Return And Exchange Policy

At Maa_Kaali Creations, we believe in making your shopping experience as smooth and satisfying as possible. If there is any defect, we are offering a 24 hours No-Questions-Asked Return & Refund Policy from the date of delivery.

✅ How to Request a Return:

• You can initiate a return within 24 hours of delivery using our return request form:
  👉 Click here to submit a return request
• Returns requested after 24 hours will not be accepted under any circumstances.
• Ensure you record a complete unboxing video of the product being opened showing the defect if any and returned to avoid any disputes.
• A ₹100 return shipping fee will be deducted from your refund amount.
• Once your request is approved, our courier partner will arrange a pickup within 72 hours (3 business days).
  

💰 Refund Process:

• Returned items must pass a quality check at our warehouse before a refund is issued.
• Prepaid Orders: Refunds will be processed to your original payment method within 3–4 business days after QC approval.
• Cash on Delivery (COD) Orders:
• • You’ll receive a secure refund link via SMS, Email, or WhatsApp within 4–5 business days.
  • Follow the link, verify your identity via OTP, enter your bank details or UPI ID, and submit.
  • Refunds are usually credited within 24 hours after submission.

📞 Need Help?

For any issues or assistance with your return, feel free to reach out to us via:

• WhatsApp/Call: +91 88261 37550 or +91 62321 3318
• Email: anilk.1202@gmail.com, shubhambhati226@gmail.com

We’re available all 7 days in week, 10:00 AM to 6:00 PM.

🔁 Exchange Requests:

If you'd like to exchange a product due to a size or quality issue, please use this form:
👉 Click here to submit an exchange request

🚫 Order Cancellations:

• Orders can only be canceled within 12 hours of placement.
• Prepaid refunds (if canceled in time) may take 5–7 business days to reflect in your account.

🎨 Color & Product Disclaimer:

Please note that product color may vary slightly due to lighting, photography, and screen settings. Product details such as fabric, patterns, or embroidery may have minor variations.

Shipping & Delivery Policy

• We proudly offer Pan-India delivery on all our products.

• All orders are typically processed and dispatched within 1–2 business days after the payment is confirmed.

• Delivery times vary depending on your location, but you can expect your order to reach you within 3–7 business days.

• Once your order is shipped, we will send you a tracking link via email and/or SMS so you can monitor its progress in real time.

• We work with trusted courier partners to ensure safe and timely delivery of your items.

• Please make sure to provide accurate and complete shipping details at checkout. Incorrect or incomplete addresses may result in delivery delays or cancellations.

• In case of any issues with shipping or delayed delivery, feel free to contact our support team, and we’ll be happy to assist.